Customer Support Administrator
1 month ago
We are seeking a highly skilled and motivated Customer Support Administrator to join our team at Intrum. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their financial needs are met and their queries are resolved in a timely and professional manner.
Key Responsibilities- Provide tailored solutions to customers experiencing financial difficulty, including affordable repayment plans and accurate administration of customer files.
- Manage a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone, investigating the detail in regard to customers' debt.
- Deliver personalized and customer-focused service, being transparent and delivering tailored solutions for each customer to reduce overall customer debt and ensuring genuine financial hardship/vulnerable cases and queries are dealt with in accordance with Company procedures and regulations.
- Ensure the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week, Monday-Friday, between the hours of 8.00am - 4.30pm, with the option to work from home or in our Glasgow office.
- Fantastic people skills, with the ability to communicate effectively with customers and colleagues.
- A positive attitude, self-motivated, and enthusiastic individual who is ready to make a real difference.
- Administration/Customer Service experience, whether that's face-to-face or in a call centre environment, with excellent communication skills and the ability to help customers.
- Excellent communication skills, with a real passion for online communication methods.
- Able to use different systems, accurately reflecting conversations, and the outcome with excellent typing skills.
- Able to deal with sensitive/challenging conversations, along with complaints, and have the resilience to bounce back from them.
- Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions, so you can communicate clearly with customers.
- A competitive starting base salary of £25,000, plus days holiday, including bank holidays, with the ability to buy more/sell back.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern, where you can work a mixture of home and office.
- Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- Sociable working hours, breakfast, and snacks provided in the office.
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
We consider everybody to be a leader. We lead ourselves when we collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.
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Customer Support Administrator
1 month ago
Glasgow, Glasgow City, United Kingdom Intrum Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Administrator to join our team at Intrum. As a Customer Support Administrator, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their financial needs are met and their queries are resolved in a timely and professional...
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Customer Support Administrator
1 month ago
Glasgow, Glasgow City, United Kingdom Intrum Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Administrator to join our team at Intrum. As a Customer Support Administrator, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their financial needs are met and their queries are resolved in a timely and professional...
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Glasgow, Glasgow City, United Kingdom Intrum Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Administrator to join our team at Intrum. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their financial needs are met and their queries are resolved in a timely and...
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