Customer Support Administrator

5 days ago

Glasgow, Glasgow City, United Kingdom Intrum Full time

Role Overview

We are seeking a skilled Customer Support Administrator to join our team at Intrum. As a key member of our customer support team, you will play a vital role in providing exceptional customer service and resolving financial queries.

Key Responsibilities

  • Support customers via email and digital channels, providing tailored solutions to their financial situations.
  • Manage customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone accounts.
  • Investigate customer debt and provide personalized solutions to reduce overall customer debt.
  • Ensure compliance with Consumer Duty regulation and deliver fair outcomes for customers.
  • Work 40 hours per week, Monday to Friday, with a hybrid working pattern.

Requirements

  • Fantastic communication skills and a friendly personality.
  • Administration/Customer Service experience, with excellent communication skills and the ability to help customers.
  • Ability to use different systems and accurately reflect conversations and outcomes.
  • Good numeracy and English literacy skills to communicate complex financial information to customers.

What We Offer

  • Competitive starting base salary of £25,066.
  • 33 days holiday, including bank holidays, with the ability to buy more or sell back.
  • Access to a contributory workplace pension scheme.
  • Private medical insurance, life assurance, and more.
  • Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.

About Intrum

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. We help companies get paid and support people with their late payments, leading the way to a sound economy and playing a critical role in society.

Leadership Principles

We lead ourselves when collaborating to meet the needs of our clients and customers. We are all accountable for our actions and trust and care for each other. This makes us all leaders, independent of role or responsibility.

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