Customer Experience Coach

4 weeks ago


London, Greater London, United Kingdom HomeServe Full time
About The Role
HomeServe is seeking a highly skilled Customer Experience Coach to join our team. In this role, you will play a vital part in ensuring that our customers receive exceptional service and experience throughout their interactions with us.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to influence and build relationships with our engineers, colleagues, and stakeholders. You will also have proven experience of coaching, monitoring, and mentoring engineers to deliver a consistent and exceptional customer experience.

Your primary responsibilities will include maintaining knowledge and understanding of coaching models, product knowledge, and business processes. You will provide the required coaching and support for engineers to ensure they are equipped to achieve their objectives, while also coaching and maintaining working practices that ensure compliance with all regulatory, legislative, and internal Compliance requirements.

To be successful in this role, you will need to have strong customer focus with the ability to deal with complaints, as well as the knowledge of Trade regulations supporting HomeServe's product range. You must also be based in one of the postcode areas listed above.

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, along with opportunities for professional growth and development.
  • Tennis Coach

    5 days ago


    London, Greater London, United Kingdom Coach-Point BV Full time

    We are seeking a skilled Tennis Coach to join our team at Charlton Lido & Lifestyle Club in Greenwich. As a key member of our staff, you will play a vital role in delivering high-quality tennis lessons to our customers.About the RoleThis is an excellent opportunity for an experienced tennis coach to utilize their knowledge and skills to support people of all...


  • London, Greater London, United Kingdom Coach Full time

    Job SummaryWe are seeking an experienced Inventory Management Lead to join our team at Coach Europe. As a key member of the inventory management team, you will be responsible for leading annual inventory management for Coach Europe, driving total Europe inventory optimization, and maintaining and publishing seasonal OTB plans.This is a full-time position...


  • London, Greater London, United Kingdom Coach Full time

    Sales Excellence Representative - CE UK Regent StreetAbout Coach:Coach is a global fashion house that has been inspiring self-expression and confidence in individuals for over 80 years.Our products are designed to empower customers to express their individuality and personal style.Job SummaryThis Sales Associate I role is an excellent opportunity for a...


  • London, Greater London, United Kingdom Coach-Point BV Full time

    Job Title: Career Development CoachTag Walk seeks a skilled Career Development Coach to join our team.The successful candidate will have the ability to work with clients to identify and achieve their career goals, providing guidance on resume writing, job searching, and interview preparation. The role requires excellent communication skills, empathy, and the...


  • London, Greater London, United Kingdom Coach-Point BV Full time

    Unlock Your PotentialA Competitive Salary of £40,000 - £60,000 per annumAt Tag Walk, we are seeking a highly motivated and experienced Academic Coach to join our team. As an Academic Coach, you will work closely with students who are struggling to stay in education, college/university, work placement, or employment. Your primary goal will be to identify...

  • Hospitality Team Lead

    4 weeks ago


    London, Greater London, United Kingdom Coach and Horses, Barnes Full time

    Join Our Dynamic Team as a Supervisor at the Coach and HorsesWe are seeking a skilled Supervisor to join our team at the Coach and Horses in Barnes. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer service and leading our team to success.About UsThe Coach and Horses is a traditional British pub located on...


  • London, Greater London, United Kingdom Coach Full time

    Senior Sales AssociateThe Senior Sales Associate is a key member of our sales team, contributing to the achievement of store goals in sales, productivity, and service. As a brand ambassador, you will represent Coach to the consumer and ensure customers' needs are consistently exceeded.About the RoleYou will be responsible for meeting personal sales and...


  • London, Greater London, United Kingdom Coach Full time

    Coach is a leading global house of modern luxury accessories and lifestyle collections, renowned for its exceptional craftsmanship and commitment to innovation.Role OverviewThe Sales Associate plays a vital role in driving store success by leveraging Coach selling skills and service training. This position is responsible for achieving sales and productivity...


  • London, Greater London, United Kingdom Coach Full time

    At Coach, we reimagined luxury for today with an authenticity and innovation that is uniquely Coach.Key Responsibilities:• Manage replenishment• Administer deliveries and transfers• Support the store team with customer requestsWhat We Offer:• A positive and supportive team environment• Opportunities for growth and development• A comprehensive...

  • Shift Lead

    4 weeks ago


    London, Greater London, United Kingdom Coach Full time

    **Job Overview**Coach, a leading luxury fashion brand, is seeking an experienced Shift Lead to join our team in the United Kingdom. The ideal candidate will have a proven track record in store operations management and be passionate about delivering exceptional customer service.**About the Role**The Shift Lead will assist the store management team in...


  • London, Greater London, United Kingdom Coach Full time

    Job SummaryWe are seeking a highly motivated and results-driven Luxury Sales Consultant to join our team at Coach in Pancras, England.About the RoleThe Luxury Sales Consultant will be responsible for achieving sales and productivity goals while delivering exceptional customer service. As a brand ambassador, you will represent Coach and ensure customers'...


  • London, Greater London, United Kingdom Coach Full time

    Job OverviewWe are seeking a Retail Management Leader to join our team at Coach. The successful candidate will be responsible for ensuring exceptional customer service on the sales floor while maximizing store productivity and profitability.About the RoleThe Retail Management Leader will be an integral member of the store team, assisting in team building,...


  • London, Greater London, United Kingdom Coach Full time

    Join Coach as a Replenishment Coordinator and play a pivotal role in managing stock replenishment, administering deliveries and transfers, and supporting our store team with customer requests. You'll contribute to creating seamless customer experiences while promoting equal opportunities employment practices.This role offers an annual salary of $60,000 -...

  • Performance Manager

    2 weeks ago


    London, Greater London, United Kingdom Coach Full time

    We're Coach, a luxury brand renowned for quality craftsmanship and modern designs. As a Performance Manager, you'll oversee stock replenishment, ensuring efficient delivery and transfer processes. This role requires exceptional skills in team collaboration and customer service.You'll work closely with our store team to provide world-class customer...


  • London, Greater London, United Kingdom Coach Full time

    At Coach, we're seeking a skilled Compensation Specialist to manage stock replenishment and administer deliveries and transfers. This role is part of our store team, supporting customers with requests while upholding equal opportunities employment practices.We're a leading design house of modern luxury accessories and lifestyle collections, driven by...


  • London, Greater London, United Kingdom Coach Full time

    Job DescriptionWe are looking for an experienced Full Time Senior Inventory Manager to join our team at Coach Europe. As a senior member of the inventory management team, you will be responsible for leading annual inventory management for Coach Europe, driving total Europe inventory optimization, and maintaining and publishing seasonal OTB plans.This is a...


  • London, Greater London, United Kingdom Sidecar Doughnuts Full time

    Charles Tyrwhitt is a leading retailer of high-quality menswear, dedicated to making it easy for men to dress well. Our purpose is to provide stylish solutions for every occasion, and we're looking for a talented Retail Trainer & Sales Coach to help us achieve this goal.About the RoleWe're seeking an experienced retail professional to join our team as a...


  • London, Greater London, United Kingdom Coach Full time

    Role OverviewThe Senior Inventory Planner role at Coach Europe offers an exciting opportunity to work in a fast-paced and dynamic environment. As a senior member of the inventory management team, you will be responsible for leading monthly sales reforecasts against OTB plans, driving total Europe inventory optimization, and partnering with Buying teams to...


  • London, Greater London, United Kingdom HomeServe Full time

    We are looking for a Customer Service Coach Lead to join our team in NE, SA, DH, CA, DL, TS, YO. This is a Grade E role with an estimated salary of £40,000 - £55,000 per annum.About The RoleThe Field Operations Team at HomeServe aims to be recognized as a great place for customer service. As a Customer Service Coach Lead, you will play a crucial role in...


  • London, Greater London, United Kingdom Judicium Full time

    Job DescriptionWe are looking for a highly motivated and organised individual to fill the role of Customer Success Coach. The successful candidate will have proven experience in customer relationship management or a relevant role, proficiency in MS Office and CRM software, and a passion for mental health and wellbeing for children and young people.This is an...