Construction Industry Transformation Manager

1 week ago


London, Greater London, United Kingdom Propel Full time
Join Propel in Revolutionising the Construction Industry

We're proud to be partnering with a pioneering construction technology company backed by top-tier investors and trusted by global construction firms. Their AI-powered platform is revolutionising how construction projects are managed and monitored, bringing unprecedented visibility and efficiency to the industry.

In this role as Customer Success Manager at Propel, you'll be at the forefront of digital transformation in the construction industry, working with some of the largest construction companies globally.

This opportunity offers a unique blend of technical expertise and relationship management, ensuring clients achieve maximum value from their cutting-edge platform. You'll work closely with cross-functional teams, including product, engineering, and sales, to drive customer satisfaction and growth.

The Role:

  • Lead customer onboarding processes and develop implementation strategies tailored to each client's unique needs
  • Build and maintain strong relationships with key stakeholders while serving as their trusted advisor for platform adoption
  • Monitor customer health metrics and proactively identify opportunities for expanded platform usage
  • Collaborate with product teams to channel customer feedback into product development
  • Create and execute customer success plans that align with clients' business objectives
  • Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction
  • Drive product adoption through training sessions and best practice sharing
  • Manage renewal processes and identify upsell opportunities within existing accounts

Earn an estimated £65,000 + bonuses per year, plus benefits including private medical and dental insurance, share options, flexible work arrangements, professional development budget, and mentorship opportunities.



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