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Service Team Leader

2 months ago

Solihull, Solihull, United Kingdom Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Service Team Leader to join our Industrial Refrigeration team at Johnson Controls International. As a key member of our team, you will be responsible for ensuring the delivery of corporate KPIs, mandatory compliance, and technical support to our team of technicians.

Key Responsibilities
  • Manage the on-call rota to ensure adequate levels of cover at all times
  • Participate in Safety Week activities and encourage technician participation
  • Highlight and work with admin to ensure technicians' tools are calibrated when required on required frequency, Electrical tools are PAT tested and within date
  • Support Techs to identify First Time Fix, driving client service delivery
  • Ensure compliance with the Johnson Controls safety culture and adhere to all applicable safety standards, requirements, and equipment
  • Ensure compliance with environmental and industry regulations
  • One-to-One Reviews
  • Reward & Recognition - Identify high-performing technicians and use available platforms to recognize & reward. Conduct Apprentice reviews with SM to ensure progression is as per training plan
  • Identify and promote team members who have shown a level of ability and ambition for progression within JCI
Requirements
  • Ability to manage, influence, and collaborate with both internal & external stakeholders at all levels
  • Proven experience in industrial refrigeration, including experience in a leadership-type of role
  • Technical background and knowledge of Industrial Refrigeration Systems in both industrial and commercial environments
  • Excellent leadership, communication, and interpersonal skills
  • Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience
  • Relevant degree in Mechanical Engineering or a related field
  • Familiarity with health and safety regulations and a commitment to maintaining a safe working environment
  • Proven ability to manage budgets and drive operational efficiency
  • Driving License
About Us

Johnson Controls International is a global diversified technology and industrial leader serving customers in over 150 countries. Our Industrial Refrigeration division delivers project solutions, maintenance & service that support our customers' manufacturing, cold storage, and R&D testing requirements.

We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical, and automotive.

We offer a competitive salary, and overtime paid at premium pay rates. Stand-by allowance, call-outs & travel paid on top of basic salary. Service vehicle, Mobile phone, tablet, PPE, and any specialist equipment provided. 25 days paid holidays plus Bank Holidays. Holiday Purchase Scheme. Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme, and discount on Johnson Controls security products.

We are committed to providing a safe working environment and promoting a culture of Zero Harm. We also offer training opportunities with outstanding resources available and career development through various career ladders programs.

Join us and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected.