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Head of Fraud Prevention

2 months ago

London, Greater London, United Kingdom Robert Walters Full time

Job Summary:

We are seeking a highly skilled and experienced Head of Fraud Prevention to join our team at Robert Walters Operations Limited. As a key member of our leadership team, you will be responsible for leading and driving our fraud operations in London.

About the Role:

  • Manage the Performance of the Fraud Operations Team: Ensure that all Service Level Agreements (SLAs) and quality standards are achieved.
  • Design and Implement Fraud Prevention Strategies: Develop and implement effective fraud prevention strategies and processes to minimize risk.
  • Develop Strategies for Detection and Prevention: Create and implement strategies for the detection and prevention of fraud.
  • Conduct Enhanced Fraud Risk Assessment: Conduct thorough risk assessments across the business, including establishing a Fraud Risk Framework.
  • Utilize Data Analysis Tools: Use various data analysis tools to collect, sort, and analyze financial data to reveal inconsistencies.
  • Own End-to-End Resolution of Fraud Cases: Take ownership of the full end-to-end resolution of fraud cases, including handling escalations and communications with various business parties.
  • Coordinate Training: Coordinate training for the team on fraud prevention and chargeback-related matters.
  • Maintain Records: Maintain accurate records of all investigative operations and results of analysis.
  • Produce Performance Reports: Produce and present performance reports and commentaries as required.

Requirements:

  • Subject Matter Expertise: Possess subject matter expertise in card and account-based fraud across financial services, specifically payments.
  • Proven Track Record: Demonstrate a proven track record in managing and driving effective fraud teams in the Payments industry.
  • Strong Experience: Have strong experience in Mastercard chargeback and negative balance processes and procedures.
  • Solid Understanding: Possess a solid understanding of the fraud regulatory landscape in the UK.
  • Experience in Managing 3rd Party Systems: Have experience in managing 3rd party systems, including an ability to manage relationships and vendor negotiations.
  • Commitment to Best Practices: Demonstrate a commitment to best practices, understanding that fraud prevention is ever-evolving.