IT Support Specialist

2 months ago

Hinckley, Leicestershire, United Kingdom DP World Australia Full time

About the Role

DP World Australia is at the heart of Australia's trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers.

We are currently recruiting in our Technical Support Services Team for an IT Support Engineer. Our successful candidate will primarily focus on maintaining our security patching processes. However, they will also provide support for day-to-day activities, new business launches and project activities, as well as dealing with product lifecycle refresh and deployment across the business.

At DP World Australia, we operate across various locations to support in excess of 250 sites with a focus on the full range of standard hardware and software across the business. The Team's primary objective is to ensure maximum value is obtained from our application and hardware estate, whilst also ensuring the team are being proactive in looking at emerging technologies and applications.

The role requires a high level of technical ability and a particular focus on maintaining our security patching processes to ensure a consistent level of service across the business. You will be expected to take ownership of client rollouts, proactive patch maintenance and provide regular reports to the business to ensure the highest levels of audit compliance.

Key Responsibilities

  • Maintain and inform:
    • Proactively monitor the security position of DP World Australia assets
    • Provide concise and accurate regular reporting on patch levels, operating system versions and third party software updates
    • Maintain awareness of current threats and vulnerabilities and highlight potential areas for improvement
  • Support:
    • Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN, Servers, and Disaster Recovery
    • Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers
  • Projects and Launches:
    • Provides onsite support for new site launches when required
    • Provides onsite support for server / network refreshes
    • Supports other projects as required
    • Provide resources and individual support to project teams for critical DP World Australia projects
    • Site level standards and interaction
    • Clearly communicate requirements across the team on expectations around site level standards ensuring compliance and reporting issues so they can be tracked and resolved.
    • Builds and maintains relationships with stakeholders at all levels, communicating IT activities and issues happening at their site, respecting local customs and governance.

Requirements

  • A combination of equivalent professional training and certifications combined with a minimum of three years related work experience in a position(s) with increasing responsibility and supervisory duties.
  • Highly familiar with IT Hardware, operating systems, identity access management and IT security gateways and protocols.
  • Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
  • Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level.
  • Experience of working with systems management tools such as SCCM & Tanium is desirable, but not essential
  • Ability to deliver projects on time on budget.
  • Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations.

About DP World Australia

DP World Australia is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

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