IT Support Specialist

3 weeks ago


Hinckley, Leicestershire, United Kingdom Big Red Recruitment Full time
IT Support Role

We are seeking an experienced IT Support Specialist to join our team. As a Service Desk Analyst/ 1st Line Support, you will be responsible for providing technical support to internal users across the UK on all IT related issues.

Key Responsibilities:
  • Logging calls and troubleshooting broad ranging problems
  • Escalating calls to 2nd & 3rd line technical support teams and relevant third parties
  • Providing high standards of customer service in line with agreed SLA's
Requirements:
  • At least 12 months' experience of working on a busy IT Help Desk / 1st line support role
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Experience of supporting Microsoft technologies (Windows 10 / 11 OS, O365, MS Office, Active Directory and Outlook)
  • Understanding of TCP/IP and basic networking
  • ITIL awareness
What We Offer:
  • A hybrid role with 3 days in the office
  • A competitive salary up to £25,000
  • A company bonus scheme
  • A 36 day holiday package
  • An excellent pension scheme

We are an industry leading organisation that values internal progression and offers a culture of promoting from within. If you have the skills and experience we are looking for, we would love to hear from you.


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