Reactive Maintenance Scheduler

2 weeks ago


Southampton, Southampton, United Kingdom Hireo Full time
About the Role

We are seeking a highly organized and experienced Maintenance Scheduler to join our team at A Plus Clean. As a key member of our operations team, you will be responsible for ensuring that repairs and maintenance jobs are carried out efficiently and effectively.

Key Responsibilities
  • Scheduling and coordination of operatives' diaries to ensure appointments are met and rescheduled if necessary.
  • Tracking and monitoring of repairs from start to finish to ensure all jobs are completed within target timescales.
  • Prioritizing and assigning jobs to the appropriate operatives, ensuring they have the necessary materials and minimal travel time.
  • Providing exceptional customer care, keeping tenants informed and resolving issues in the most cost-effective way.
  • Collaborating with different teams and departments to meet performance targets and provide feedback on operative performance when needed.
  • Monitoring the completion of jobs to maintain high standards and punctuality.
Requirements
  • At least 3 years of scheduling or coordination experience, preferably in the social housing, cleaning, or maintenance sector.
  • Strong organizational skills, with the ability to prioritize tasks, manage workloads, and meet deadlines under pressure.
  • Excellent written and verbal communication skills, with the ability to handle calls professionally and empathetically.
  • A positive attitude, ready to take initiative and problem-solve independently.
  • High level of accuracy in managing schedules and data.
  • Familiarity with CRM or scheduling software is a plus, but full training can be provided.
What We Offer
  • Competitive salary up to £32,000 per year, depending on experience, with opportunities for performance-based bonuses.
  • A Monday-to-Friday schedule with occasional overtime, giving you weekends and evenings to yourself.
  • Clear opportunities for progression, training, and development within our expanding company.
  • A supportive, close-knit team with regular social events, including go-karting and team nights out.
  • Our company pension plan, contributing to your future.
  • Free on-site parking, convenient for our office-based role.
  • Full PPE and uniform provided, ensuring you have all the necessary work gear.


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