Reactive Maintenance Scheduler

4 days ago

Southampton, Southampton, United Kingdom Hireo Full time
About the Role

We are seeking a highly organized and experienced Maintenance Scheduler to join our team at A Plus Clean. As a key member of our operations team, you will be responsible for ensuring that repairs and maintenance jobs are carried out efficiently. You will liaise with contractors, suppliers, and customers, coordinating operatives and keeping customers updated throughout the repair process.

Key Responsibilities

* Scheduling & Coordination: Efficiently schedule and manage operatives' diaries, ensuring appointments are met and rescheduled if necessary.
* Job Tracking & Monitoring: Track repairs from start to finish, ensuring all jobs are completed within the target timescales.
* Prioritising & Assigning: Assign the right jobs to the appropriate operatives, ensuring they have the materials needed and minimal travel time.
* Customer Service: Provide exceptional customer care, keeping tenants informed and resolving issues in the most cost-effective way.
* Collaboration: Work closely with different teams and departments to meet performance targets and provide feedback on operative performance when needed.
* Quality Control: Monitor the completion of jobs to maintain high standards and punctuality.

Requirements

To excel in this role, you will need:

* Experience: At least 3 years of scheduling or coordination experience (experience in the social housing, cleaning, or maintenance sector is a bonus but not essential).
* Organisational Skills: Strong ability to prioritise tasks, manage workloads, and meet deadlines under pressure.
* Communication: Excellent written and verbal communication skills, with the ability to handle calls professionally and empathetically.
* Proactive Approach: A positive attitude, ready to take initiative and problem-solve independently.
* Attention to Detail: High level of accuracy in managing schedules and data.
* IT Proficiency: Familiarity with CRM or scheduling software is a plus but full training can be provided.

What We Offer

We offer a competitive salary, a Monday-to-Friday schedule with occasional overtime, and clear opportunities for progression, training, and development within our expanding company. We also provide a supportive team culture, regular social events, and a company pension plan.

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