Reactive Maintenance Coordinator

3 weeks ago

Southampton, Southampton, United Kingdom Hireo Full time
About the Role

We are seeking a highly organised and experienced Maintenance Scheduler to join our team at Hireo. As a key member of our operations team, you will be responsible for ensuring that repairs and maintenance jobs are carried out efficiently. You will liaise with contractors, suppliers, and customers, coordinating operatives and keeping customers updated throughout the repair process.

Your Key Responsibilities

• Scheduling & Coordination: Efficiently schedule and manage operatives' diaries, ensuring appointments are met and rescheduled if necessary.

• Job Tracking & Monitoring: Track repairs from start to finish, ensuring all jobs are completed within the target timescales.

• Prioritising & Assigning: Assign the right jobs to the appropriate operatives, ensuring they have the materials needed and minimal travel time.

• Customer Service: Provide exceptional customer care, keeping tenants informed and resolving issues in the most cost-effective way.

• Collaboration: Work closely with different teams and departments to meet performance targets and provide feedback on operative performance when needed.

• Quality Control: Monitor the completion of jobs to maintain high standards and punctuality.

What We're Looking For

To excel in this role, you will need:

• Experience: At least 3 years of scheduling or coordination experience (experience in the social housing, cleaning, or maintenance sector is a bonus but not essential).

• Organisational Skills: Strong ability to prioritise tasks, manage workloads, and meet deadlines under pressure.

• Communication: Excellent written and verbal communication skills, with the ability to handle calls professionally and empathetically.

• Proactive Approach: A positive attitude, ready to take initiative and problem-solve independently.

• Attention to Detail: High level of accuracy in managing schedules and data.

• IT Proficiency: Familiarity with CRM or scheduling software is a plus but full training can be provided.

Why Hireo?

We pride ourselves on professionalism, integrity, and exceptional customer service. This is your chance to be part of a dynamic, growing company with clear opportunities for progression, while helping us deliver top-quality services to our clients.

What We Offer

• Competitive Salary: Earn up to £32,000 per year, depending on experience, with opportunities for performance-based bonuses.

• Work-Life Balance: A Monday-to-Friday schedule with occasional overtime, giving you weekends and evenings to yourself.

• Career Growth: Clear opportunities for progression, training, and development within our expanding company.

• Team Culture: Join a supportive, close-knit team with regular social events, including go-karting and team nights out.

• Pension Scheme: We contribute to your future with our company pension plan.

• Free On-Site Parking: Convenient parking available at the office.

• Full PPE & Uniform Provided: We ensure you have all the necessary work gear.

Apply Now

If you're a detail-oriented, motivated team player with a passion for delivering high-quality service, we'd love to hear from you. At Hireo, we value efficiency and people alike. This is your opportunity to grow with us and make a real impact in a company that values your skills and contributions.

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