Logistics Coordinator
3 weeks ago
Job Summary:
Omega Resource Group is seeking a skilled Logistics Coordinator to join our team. As a Logistics Coordinator, you will be responsible for ensuring the smooth operation of our logistics processes, including scanning paperwork, creating international parcel labels, and arranging collections for customer returns.
Key Responsibilities:
• Scanning of paperwork to ensure all documents are uploaded on to the system.
• Creating international Parcel labels via courier portals – and updating spreadsheet for invoicing.
• Arranging collections for customer returns
• Raising Claims with couriers for missing/ damaged parcels and pallets
• Clearing Transport email daily ensuring that all courier notifications are filed.
• Updating supply chain calendar for collections/ delivering coming in and out of the warehouse
• Assisting with transport requests when assistance is required.
• Requesting forms from couriers on a daily to ensure there are no exceptions/ delays and querying couriers if some do occur.
• Communicating with International logistics partner's daily to ensure all tracking information is up to date
• Arranging shipments between Adey and all 3PL Logistics providers
• Completion of dangerous goods paperwork
• Escalating customer service delivery issues to Logistics partners to ensure consistent and high level of customer satisfaction
• Communication with internal trade team for all order tracking and customer service queries related to order fulfilment
Requirements:
• Ability to proactively problem solve
• Experience in shipping
• Experience in Import/ Export
• Excellent communication skills
• Excellent customer service skills
What We Offer:
• Excellent work/ life balance
• Competitive rates of pay
• Onsite parking
• Temporary to permanent position for the right candidate
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