Senior ANPR Team Leader

3 weeks ago


Hatfield, Hertfordshire, United Kingdom Agena Group Full time

The Agena Group is a UK-based company that specializes in parking and software solutions. Our mission is to innovate and provide professional, customer-focused services.

We're committed to raising standards within the parking industry and promoting regulatory compliance. We invest in our people, providing opportunities for growth and development, with dedicated programs designed to help employees reach their full potential.

Agena takes pride in the quality of our solutions, the expertise of our staff, and our strong partnerships with customers. We're dedicated to delivering seamless, high-quality services to our clients.

Key Responsibilities:

  1. Lead New ANPR and CCTV Site Installations:
    • Take charge of installing advanced ANPR and CCTV systems, including Pay & Display machines, tablets, and site-specific equipment.
    • Ensure the team adheres to the highest standards of installation.
  2. Onsite Client Liaison:
    • Serve as the main point of contact on site for client interactions and troubleshooting.
    • Collaborate closely with the Account Manager and Operations Project Manager to ensure smooth operations and address client concerns.
  3. Pre-Installation Coordination:
    • Work with the Operations Project Manager to review and confirm all technical and logistical requirements for each installation.
    • Verify the availability of all necessary materials and equipment.
  4. Signage Installation:
    • Oversee and execute the installation of signage, ensuring precise placement as per client specifications and site needs.
  5. Troubleshooting & Issue Resolution:
    • Identify and resolve any technical issues with ANPR/CCTV systems, ensuring minimal downtime.
    • Provide real-time solutions to keep projects on schedule and systems fully operational.
  6. Team Leadership & Development:
    • Manage, guide, and mentor a team of remote-based ANPR and CCTV engineers.
    • Allocate resources effectively and ensure efficient project execution.
  7. Client-Focused Service:
    • Deliver outstanding, personable service that exceeds client expectations, fostering strong, long-term relationships.
  8. Quality Assurance:
    • Maintain a meticulous approach to all installations, ensuring top-quality workmanship and compliance with client specifications.
  9. Safety & Compliance:
    • Follow all safety protocols and ensure compliance with health and safety regulations during on-site operations.
  10. Detailed Reporting & Documentation:
    • Accurately log detailed reports into our scheduling system, maintaining clear communication and transparency with the team.

Qualifications & Skills Required:

  • Proven experience in installing and troubleshooting ANPR/CCTV systems, with at least 3 years in a senior or leadership role.
  • Experience working outdoors and on various client sites, often under tight deadlines.
  • Strong leadership abilities with experience in managing a team of engineers.
  • Excellent communication skills for client and team interactions.
  • Hands-on technical skills, including wiring, mounting, and configuring ANPR/CCTV systems.
  • Familiarity with Pay and Display machines, tablets, and signage installation.
  • Full manual drivers license
  • Working at Height
  • Knowledge of safety and compliance procedures in site services.
  • A proactive, problem-solving mindset with the ability to work independently and under pressure.

Location: Ideally, you are based in North London, with excellent access to major road links, ensuring you can easily travel to various sites as required.

Additional Information:

We know there's more to life than work – that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

What we offer:

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

We are a Mindful Employer and are committed to supporting your mental health at work.

(No agency speculative contact – thank you)



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