Customer Service Representative

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Tesco Full time

About the Role

This is a fantastic opportunity to join our team as a Customer Service Representative in one of our Phone Shops at Swansea Marina Superstore. As a key member of our sales and service team, you will be responsible for delivering an exceptional shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, staying up-to-date with the latest offers and promotions.
  • Contribute to a positive and inclusive team environment, promoting a culture of respect and empathy.
  • Adhere to company policies and procedures, ensuring compliance with health and safety regulations.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A minimum of 12 guaranteed hours per week, with flexible scheduling to suit your needs.
  • Access to a range of benefits, including discounts on Tesco products, cycle-to-work schemes, and life insurance.
  • Opportunities for career development and progression within the company.
  • A fun and supportive work environment, with regular team-building activities and social events.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A passion for delivering exceptional customer service, with a focus on building strong relationships and resolving issues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic computer skills, with experience of using point-of-sale systems and other retail technology.
  • Availability to work a variety of shifts, including weekends and bank holidays.


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