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Centre Manager

4 weeks ago


Peterborough, United Kingdom TPS Full time
Job Description

Centre Manager

As a Centre Manager at TPS, you will be responsible for leading and managing a team to deliver business plans and objectives. Your key focus will be on ensuring excellence in customer service, developing strategic plans, and implementing processes to run a successful TPS Centre.

Key Responsibilities:

  • Ensure the Centre targets and business objectives are achieved
  • Translate overall sales targets into departmental targets and set challenging but achievable goals
  • Ensure the team is motivated, recognised and incentivised
  • Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
  • Create a Manpower Plan for your centre and put a succession plan in place
  • Create and maintain a customer centric culture in the business
  • Maintain a high level of customer satisfaction via the team
  • Work within the identified sales strategy to increase sales revenues within the team
  • Regularly monitor business performance, identify opportunities for improvement and take action for any deviations
  • Analyse internal and external market data to develop an understanding of the potential sales opportunities
  • Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
  • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
  • Maintain an effective relationship with all stakeholders
  • Ensure the overall security of the stock and premises

Requirements:

  • Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
  • Possess the ability to communicate effectively and build strong relationships with key stakeholders
  • Be experienced at devising strategies and implementing plans
  • The ability to provide an exceptional customer service experience
  • Ability to plan strategies and activities to grow and develop a business
  • Be sales focussed and results orientated
  • Have a high degree of IT literacy and a proficient user of MS Office
  • Management experience

What We Offer:

At TPS, we are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.