Reception and Accommodation Manager Position

2 weeks ago


Buxton, Derbyshire, United Kingdom YHA Full time
Reception and Accommodation Manager Role

YHA Hartington Hall is seeking a skilled Reception and Accommodation Manager to join their team. The successful candidate will be responsible for managing the reception operation, supporting customer-facing duties, and overseeing the management of an operational budget.

Key Responsibilities:

  • Leading the team to provide exceptional customer service to all guests and visitors
  • Monitoring and controlling expenditure within the reception function
  • Managing arrival and departure lists, including large groups
  • Rota planning to ensure correct staffing levels

Requirements:

  • Flexibility to cover different shifts and tasks
  • Proven experience of working in a face-to-face role with customers
  • Knowledge and understanding of YHA's core purpose and values
  • Excellent communication skills and basic IT skills

What We Offer:

  • A competitive hourly rate of £12.44
  • The opportunity to live in accommodation if required
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

YHA is committed to building diverse teams and welcomes applications from everyone. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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