Reception and Accommodation Manager Position
1 week ago
YHA Hartington Hall is seeking a skilled Reception and Accommodation Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing the reception operation, and supporting the hostel's daily activities.
Key Responsibilities:
- Lead the team to deliver excellent customer service to all guests and visitors.
- Monitor and control expenditure within the reception function.
- Manage arrival and departure lists, including large groups.
- Plan rotas to ensure correct staffing levels.
Requirements:
- Proven experience in a face-to-face customer service role.
- Excellent communication and time management skills.
- Basic IT skills and ability to learn new systems.
- Knowledge of YHA's core purpose and values.
What We Offer:
- A competitive hourly rate of £12.44.
- The opportunity to live in on-site accommodation (subject to availability).
- Access to YHA's staff discount and cashback portal.
- Free YHA Membership each year.
- 10 free hostel stays per year for you and up to 3 friends or family.
How to Apply:
Submit your CV and application form. If you need assistance, please visit our contact page.
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