Reception and Accommodation Manager Position

1 week ago


Buxton, Derbyshire, United Kingdom YHA Full time
Reception and Accommodation Manager Job Description

YHA Hartington Hall is seeking a skilled Reception and Accommodation Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing the reception operation, and supporting the hostel's daily activities.

Key Responsibilities:

  • Lead the team to deliver excellent customer service to all guests and visitors.
  • Monitor and control expenditure within the reception function.
  • Manage arrival and departure lists, including large groups.
  • Plan rotas to ensure correct staffing levels.

Requirements:

  • Proven experience in a face-to-face customer service role.
  • Excellent communication and time management skills.
  • Basic IT skills and ability to learn new systems.
  • Knowledge of YHA's core purpose and values.

What We Offer:

  • A competitive hourly rate of £12.44.
  • The opportunity to live in on-site accommodation (subject to availability).
  • Access to YHA's staff discount and cashback portal.
  • Free YHA Membership each year.
  • 10 free hostel stays per year for you and up to 3 friends or family.

How to Apply:

Submit your CV and application form. If you need assistance, please visit our contact page.



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