Reception and Accommodation Manager
2 weeks ago
YHA Hartington Hall is seeking a highly skilled and experienced Reception and Accommodation Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our reception and accommodation services, providing exceptional customer service, and managing a team of staff.
Key Responsibilities:
- Lead the team to deliver excellent customer service to all guests and visitors, ensuring a positive experience of YHA.
- Monitor and control expenditure within the reception function, ensuring efficient use of resources.
- Manage arrival and departure lists, including large groups, and ensure accurate rota planning to meet staffing needs.
- Deputise for the Hostel/Deputy Manager, managing the hostel's daily operation in their absence.
Requirements:
- Proven experience of working in a face-to-face role with customers, preferably in the hospitality industry.
- Excellent communication and time management skills, with the ability to work flexibly and cover different shifts.
- Knowledge and understanding of YHA's core purpose and values, with the ability to promote these to guests and staff.
- Qualifications such as NVQ Level 3 in Customer Services, Hospitality, or Tourism would be advantageous.
What We Offer:
- A competitive hourly rate of £12.44.
- The opportunity to live in on-site accommodation, with a weekly charge of £63.70.
- Access to YHA's staff discount and cash back portal.
- Free YHA Membership each year.
- 10 nights free hostel stays per year for you and up to 3 friends or family.
How to Apply:
Submit your CV and complete the application form. If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.
About YHA:
YHA is a charity that provides access to the outdoors and promotes social inclusion. We're committed to building diverse teams and welcome applications from everyone.
Please note:
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
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