Residential Services Manager

4 weeks ago

London, Greater London, United Kingdom CBRE Full time
Job Title: Residential Services Manager

CBRE is seeking a skilled Residential Services Manager to oversee the delivery of residential leasehold property services for a single site in central London.

Key Responsibilities:


  2. Ensure the residential common areas and building services are well-maintained and serviced as per contracts, lease provisions, and legal requirements.
  3. Work closely with the on-site team and contractors to ensure a high level of service delivery.
  4. Act as the first point of contact for any customer service requests from residents, members of the public, and other stakeholders.
  5. Manage the service charge budget for the building and ensure compliance with legislation and best practice.
  6. Liaise with the property management team, including the service charge accounts team, to harmonize property management, building management, and service charge accounting strategies.
  7. Regularly engage with leaseholders and tenants, as well as the residents association, to develop and evolve management and customer service strategies.
  8. Form part of a management team that liaises directly with senior managers, client representatives, resident associations, and other individuals and organizations.

Requirements:


  2. Proven experience in residential property and facilities management.
  3. Excellent knowledge of building and construction, project management, and maintenance standards.
  4. Experience in capex and service charge budget management.
  5. Excellent customer service and stakeholder management skills.
  6. Experience of liaising with Resident Associations and external stakeholders, such as housing associations, statutory service providers, and local businesses.
  7. Trained and experienced in the interpretation of property leases.
  8. Good knowledge of leasehold, health, and safety, and compliance legislation.
  9. Proven ability to lead and motivate staff, manage relationships, and drive results in a team environment.
  10. Strong interpersonal, verbal, and written communication skills.

About CBRE:

CBRE is a leading global real estate services and investment company. Our purpose is to create value for our clients by delivering exceptional outcomes while upholding the highest standards of integrity and professionalism.

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