Residential Services Director

3 weeks ago


London, Greater London, United Kingdom CBRE Full time
Job Title: Residential Services Director

CBRE is seeking a highly skilled Residential Services Director to oversee the delivery of residential leasehold property services for a single site in central London.

Key Responsibilities:

  • Ensure the residential common areas and building services are well-maintained and serviced as per contracts, lease provisions, and legal requirements.
  • Work closely with the on-site team and contractors to ensure a high level of service delivery and act as the first point of contact for any customer service requests.
  • Implement, manage, and control Standard Operating Procedures, risk assessments, and method statements.
  • Manage the service charge budget for the building and ensure compliance with legislation and best practice.
  • Develop and evolve management and customer service strategies based on stakeholder feedback.

Requirements:

  • Proven experience in residential property and facilities management.
  • Excellent knowledge of building and construction, project management, and maintenance standards.
  • Excellent knowledge of health, safety, and environmental legislation and management systems.
  • Demonstrated experience in capex and service charge budget management.
  • Excellent customer service and stakeholder management skills.


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