Technical Support Specialist

2 months ago

Knutsford, Cheshire East, United Kingdom Glory Global Solutions Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our dynamic team in Knutsford, UK. As a key member of our support team, you will be responsible for providing comprehensive Level 2 support, focusing on software and hardware issues.

Key Responsibilities:

  • Manage technical escalations and leverage our remote device management platform to enhance resolution efficiency.
  • Conduct technical analyses to pioneer service improvement programs.
  • Support software and electro-mechanical hardware in a support environment.
  • Collaborate with UK & Ireland Field Service Engineers and our internal customer helpdesk.

Requirements:

  • HNC / HND / Degree qualified in a software related field, and electro-mechanical engineering.
  • Familiarity with Windows & Linux command line and batch / bash scripting.
  • Understanding of common network cryptography / security technologies.
  • Coding experience is a plus, but not required.
  • Wide Area and Local Area Network experience.
  • Computer and database literacy.
  • Experience of writing and preparing training material and implementing training plans.

About Us:

Glory Global Solutions is a global leader in cash technology solutions, enriching the financial and retail sectors across over 100 countries. We are committed to enhancing staff efficiency, lowering operating costs, and providing a stellar customer experience through innovation in cash management technologies.

Our Values:

  • Value Creation: Strive to create value for customers.
  • Self-Starter: Understand the objectives of your own work and be proactive in achieving goals.
  • Collaboration: Respect diversity and create a culture of collaboration to work with each other to achieve a common goal.
  • Integrity: Understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics.
  • Own Growth: Leverage our own talent and achieve personal development by adopting a broader perspective, looking beyond our own work.

Equal Opportunities:

Glory Global Solutions believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

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