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Senior Sales Representative

2 months ago

Durham, Durham, United Kingdom Pacifica Full time

We are seeking an experienced sales professional to join our Inbound Sales team as a Senior Sales Representative. This role will involve handling inbound telephone enquiries from customers wishing to book a chargeable appliance repair, while delivering exceptional customer service on all aspects of the call.

About the Role

This is a fantastic opportunity for a confident and outgoing individual with excellent communication skills to join our growing Sales Team. As a Senior Sales Representative, you will be responsible for building rapport with customers, achieving set targets, and creating a world-class customer experience.

Key Responsibilities
  • Deliver exceptional customer service and resolve customer queries in a timely and professional manner.
  • Achieve weekly/monthly targets by selling our chargeable repair service to customers.
  • Build strong relationships with customers to increase loyalty and retention.
  • Work collaboratively with other teams to ensure seamless customer experiences.
About Us

Pacifica is a leading Domestic Support services provider in the UK, offering a range of services including repairs, warranty products, and spare warehousing. We pride ourselves on our reputation for excellence and our commitment to providing exceptional customer service.

What We Offer
  • An uncapped bonus scheme to reward outstanding performance.
  • A wide range of benefits through our Company Benefits Hub, including discounts with well-known retailers.
  • Regular company events and training opportunities to support your career development.
  • A comprehensive company pension scheme.

We are looking for a talented and motivated individual who shares our passion for delivering exceptional customer service and driving business growth. If you have a proven track record in sales and are eager to take on new challenges, we would love to hear from you.