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Housing Operations Manager

2 months ago

Sutton, United Kingdom Daniel Owen Ltd Full time

About the Role:

Daniel Owen Ltd is seeking a highly skilled and experienced Housing Manager to join our team. As a Housing Manager, you will be responsible for managing a portfolio of properties within the London Borough of Sutton.

Key Responsibilities:

  • Enforce the company's arrears recovery policy and procedure, including proactive discussions with residents, pre-court visits, and court/eviction attendance.
  • Prepare cases for court action and represent the company in court.
  • Provide advice at tenancy sign-up and termination to ensure homes are returned in good condition and let promptly.
  • Carry out scheduled tenancy visits/audits and rectify any breaches of tenancy.
  • Provide advice and support to vulnerable customers and signpost them to other tenancy sustainment services.
  • Attend case conferences and multi-agency meetings to seek effective joint solutions to housing issues.
  • Promote and undertake resident consultation/community development work.
  • Facilitate and support existing resident associations and encourage new start-ups.
  • Investigate and resolve service complaints, seeking positive outcomes.
  • Refer cases of tenancy fraud, ensuring issues are carefully recorded and progressed.
  • Plan and participate in estate/community walkabouts, inspecting services with residents and other key stakeholders.
  • Identify with residents estate priorities for minor works and estate improvements.
  • Assist with drafting newsletter articles and updates for residents, including social, digital, and printed media.
  • Work collaboratively with stakeholders to solve problems through intervention and enforcement.
  • Manage tenancy actions resulting from compliance activities.
  • Ensure that estates are maintained to the expected levels and that caretaking, horticulture, and communal repairs are monitored in accordance with an agreed action plan following estate inspections, community walkabouts, and site visits.

Requirements:

  • Experience in all aspects of tenancy management, including Anti-social Behaviour, Assignments, Estate Inspections, Tenancy Review Visits, and Tenancy Sign-up.
  • Ability to enforce the company's arrears recovery policy and procedure.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with stakeholders.
  • Knowledge of tenancy law and procedures.
  • Ability to manage multiple priorities and deadlines.