Customer Advocacy Director

1 week ago

London, Greater London, United Kingdom Jefferson Locke Full time
Customer Advocacy Director

Are you a seasoned professional with a passion for crafting compelling customer stories and delivering them through high-impact formats? Do you excel at speaking with customers, asking the right questions, and drawing out details of customer wins or successes?

In this role, you will collaborate with diverse marketing teams to ensure that customer voices echo powerfully across digital channels. You will engage directly with senior leadership and customers for story discovery, content creation, and final approval to transform buyer insights into relevant and impactful marketing material.

Key Responsibilities:
  • Collaborate with multi-disciplinary teams to ensure the customer's voice resonates across digital channels.
  • Engage directly with senior leadership and customers for story discovery, content creation, and final content approval.
  • Work with digital channel owners to plan and execute amplification plans for customer stories.
  • Translate technical or business language into clear strategies supported by concise content.
  • Use data to refine best practices and enhance the quality of customer stories.
Requirements:
  • 2 – 4 years' experience working in customer evidence/customer advocacy.
  • Experience working with large international corporate brands.
  • EMEA wide or international marketing experience.
  • Strong financial management skills in relation to client budgets and resource management.
  • A desire to use data in devising campaigns and delivering relevant outcomes.
  • The ability to bring fresh ideas to the client to grow their accounts/develop new opportunities.
  • Experience in juggling diverse teams and multiple projects with an energetic and enthusiastic approach.

If you have experience in a similar role, working client side on any major tech brands, please get in touch with me, Ivy Farrell, by selecting the apply button below and attaching your latest CV.

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