Cosmetics Counter Lead

3 weeks ago

Watford, Hertfordshire, United Kingdom MAC Full time
Cosmetics Counter Lead - Job Overview

The Cosmetics Counter Lead is a key role within the MAC Cosmetics team, responsible for driving sales and market share through exceptional customer service and product knowledge.

Key Responsibilities:

  • Reflect a credible and professional brand image to all internal and external customers
  • Maximise sales through selling, providing excellent service and retail standards
  • Contribute to efficiencies through adhering to store/brand/company procedures and guidelines
  • Understand daily/weekly targets and ensure personal awareness of all additional sales avenues
  • Keep up to date with competitor activities and missed opportunities
  • Effectively leverage social media to drive the business, protect and enhance the brand image
  • Deliver the brand strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to retailer activity
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels
  • Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life
  • Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs

Operations:

  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis ensuring they are maintained to the required standard
  • Ensure deliveries, stock movements and associated administration are completed within agreed company timeframes
  • Ensure that all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers ensuring that company and retailer policies and procedures are adhered to
  • Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

Commerciality:

  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues, and take corrective action, informing the area manager when out of direct control
  • Effectively manage all promotions and discounts ensuring they are actioned in line with company guidelines
  • Identify trends and make suggestions to enhance product performance

Qualifications:

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry
  • Effective communication, organisation and prioritisation skills

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