Cosmetics Team Lead
3 weeks ago
Job Summary
The Account Manager is responsible for driving sales turnover and market share through consumer-focused strategies.
Key Responsibilities:
- Reflect a credible and professional brand image to internal and external consumers.
- Maximise sales through selling, providing excellent service, and maintaining retail standards.
- Contribute to efficiencies by adhering to store/brand/company procedures and guidelines.
- Understand daily/weekly targets and ensure personal awareness of additional sales avenues.
- Keep up to date with competitor activities and missed opportunities.
- Effectively leverage social media to drive business, protect, and enhance the brand image.
- Deliver the brand strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing and events initiatives, aligned to retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.
- Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.
- Manage refunds and complaints in line with company guidelines and to a mutually satisfactory conclusion.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up-to-date knowledge of product to ensure an industry-leading experience.
Operations
Plan to ensure the delivery of excellent standards at all times.
Review retail standards on a daily basis, ensuring they are maintained to the required standard.
Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.
Minimise stock loss by implementing company security policies and procedures correctly.
Create and maintain a safe working environment for consumers.
Ensure all health and safety responsibilities and operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
Manage daily replenishment, taking appropriate action where necessary.
Maximise sales performance by utilising commercial reports before making decisions.
Plan and deliver visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
Identify stock package issues and take corrective action.
Effectively manage promotions and discounts, ensuring they are actioned in line with company guidelines.
Identify trends and make suggestions to enhance product performance.
Qualifications
Experience in a fast-paced retail and/or consumer-facing environment.
Ability to drive self-development.
Commercial understanding and awareness of the industry.
Effective communication, organisation, and prioritisation skills.
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