Jira Administrator

1 month ago

London, Greater London, United Kingdom NCC Group Full time
About the Role

We are seeking a highly skilled Jira Administrator to join our team at NCC Group. As a Jira Administrator, you will be responsible for managing and optimizing our Jira Service Management, Jira Software, and Confluence environments.

Key Responsibilities
  • Configure and manage JSM projects, including incidents, problems, and change requests.
  • Set up and manage SLAs, queues, and workflows.
  • Customize the customer portal and integrate with Confluence for knowledge bases.
  • Automate processes and monitor performance for optimal operations.
  • Administer Jira Software for Agile project management, including Scrum and Kanban.
  • Customize workflows, boards, issue types, and sprint management.
  • Create reports, dashboards, and metrics for project tracking.
  • Integrate Jira with development tools like Git, Bitbucket, and CI/CD pipelines.
  • Manage Confluence spaces for team collaboration and documentation.
  • Set up permissions, organize content, and develop templates.
  • Link Confluence with Jira for seamless collaboration on projects and tasks.
  • Maintain and optimize the knowledge base for self-service support.
Requirements
  • 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
  • Knowledge of Agile methodologies and ITIL frameworks.
  • Proficiency in Jira Automation, JQL, ScriptRunner, and integration with third-party tools.
  • Experience with customizing workflows, dashboards, and project templates.
What We Offer

We offer a comprehensive benefits package, including flexible working, financial and investment opportunities, pension, life assurance, and more. Our company culture is built on a high-performance culture balanced with world-class well-being initiatives and benefits.

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