Enterprise Solutions Consultant
22 hours ago
We are more than just a software company. We believe that talent is everywhere.
The RoleAs a Senior Solutions Architecture Manager, you'll own and oversee the design of Medallia's Customer Experience Management (CEM) solutions within a region and/or functional area of our platform. You'll provide leadership and mentoring to other members of the Solutions Architecture and Customer Solutions teams.
- Coordinate with regional directors and tech track leads on overall health of the portfolio of accounts
- Review upcoming and ongoing projects to advise on scoping, staffing and risks
- Act as point of escalation for delivery teams
- Run delivery assurance for all ongoing projects in the region to ensure projects are delivered according to Medallia's best practices.
You will also support deployment and evolution of Medallia solutions:
- Provide direction and advising on the architecture, quality, and sustainability of Medallia's most complex and strategic programs
- Support roadmap planning for clients
- Ensure internal processes are followed (e.g. scale assessments for large deployments)
- Develop deep expertise on Medallia's technology and CEM best practices
In addition, you will mentor and guide others:
- Play a leading role in developing the Solutions group and Medallia as we scale, including processes and technology
- Live the Medallia culture and values and recruit and develop others who espouse the same values
- Work on cross-functional initiatives, laying the groundwork for Medallia's continued growth
- 7+ years experience in enterprise software, management or IT consulting, project management, customer management, market research, or similar experience
$120,000 - $180,000 per year
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