Senior Service Experience Manager

2 weeks ago


London, Greater London, United Kingdom Zebra People Full time

At Zebra People, we're committed to delivering high-quality services to our users and partners. We're looking for a highly skilled Senior Service Experience Manager to join our team and help us drive impactful service improvements.

The ideal candidate will have a background in larger, complex organizations and strong collaboration skills, as well as stakeholder management expertise. They will be able to maintain momentum in ambiguous environments and drive service improvements.

This role offers a unique chance to shape how we deliver meaningful services to our users and partners, working in a supportive, forward-thinking team.

Key responsibilities include:

  • Designing services across physical and digital spaces.
  • Collaborating with teams to drive service improvements.
  • Maintaining momentum in ambiguous environments.

Salary: £55k-65k (estimated). Benefits include a hybrid work arrangement with 8 days/month in the office (London or Leeds).

To be successful in this role, you should have:

  • A proven track record of designing services across physical and digital spaces.
  • Strong collaboration skills and stakeholder management expertise.
  • A proactive approach to maintaining momentum in ambiguous environments.

We offer a competitive salary and benefits package, including a hybrid work arrangement. If you're passionate about service design and want to make a meaningful impact, please apply below.



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