Hospitality and Student Experience Specialist

2 days ago


Leeds, Leeds, United Kingdom English Path Full time

About English Path:

">
  • We are a rapidly growing global language school providing a diverse range of courses, including General English, French and German; Academic and Exam preparation, Electives, Pathway programmes and Professional Certificate programmes.
  • Our mission is to provide high-quality motivating English courses that stimulate and challenge students.
">Job Responsibilities">

This internship offers the opportunity to work in a dynamic environment with a talented team of professionals focused on transforming lives through education. Your primary responsibilities include:

">
  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead engaging social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyse feedback for continuous improvement and high satisfaction.
">

Key Performance Indicators:

">
  • Student satisfaction scores and feedback.
  • Prompt and effective response to student inquiries.
  • Successful resolution of student issues or complaints.
">

Benefits:

">
  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • The internship duration is between 3 to 6 months.
">

Requirements:

">
  • You should have strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software is required.
  • You should be able to work both independently and within a team.
  • A positive attitude and adaptability in a dynamic environment are essential.
  • You should have a customer-focused mindset with a passion for assisting others.
">

Estimated Salary: £150 per week (full-time), plus public transport expenses. Estimated Annual Salary: £7,800 - £15,600.



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