Hospitality and Student Experience Specialist
2 days ago
About English Path:
">- We are a rapidly growing global language school providing a diverse range of courses, including General English, French and German; Academic and Exam preparation, Electives, Pathway programmes and Professional Certificate programmes.
- Our mission is to provide high-quality motivating English courses that stimulate and challenge students.
This internship offers the opportunity to work in a dynamic environment with a talented team of professionals focused on transforming lives through education. Your primary responsibilities include:
">- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead engaging social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyse feedback for continuous improvement and high satisfaction.
Key Performance Indicators:
">- Student satisfaction scores and feedback.
- Prompt and effective response to student inquiries.
- Successful resolution of student issues or complaints.
Benefits:
">- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- The internship duration is between 3 to 6 months.
Requirements:
">- You should have strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software is required.
- You should be able to work both independently and within a team.
- A positive attitude and adaptability in a dynamic environment are essential.
- You should have a customer-focused mindset with a passion for assisting others.
Estimated Salary: £150 per week (full-time), plus public transport expenses. Estimated Annual Salary: £7,800 - £15,600.
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