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Event Operations Team Member

2 months ago

Fulham, United Kingdom Mercure Earls Court Full time
Job Summary

We are seeking a highly organized and detail-oriented Event Operations Team Member to join our team at Mercure Earls Court. As a key member of our Conference and Banqueting team, you will be responsible for ensuring the smooth execution of events and conferences, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities
  • Assist the Conference and Banqueting Operations Manager and Supervisor in the preparation, presentation, and service of banquet food and beverage procedures to ensure the highest quality at all times.
  • Assist and help with the set-up of conferences and events according to function sheets.
  • Provide exceptional customer service, ensuring that all guests receive a warm and welcoming experience.
  • Assist the Conference and Banqueting Operations Manager in liaison with the Food and Beverage department.
  • Attend and contribute to Meetings and Events (M&E) meetings.
  • Assist the Conference and Banqueting Operations Supervisor/Manager in maintaining a record system to include files on all previous functions, banquet reservation books, customer contact files, sales solicitation programs, room utilization, menu files, and promotion files.
  • Assist the Conference and Banqueting Operations Manager in following up on business referrals and potential sales leads.
  • Attend to last-minute arrangements made by clients and ensure that they are implemented.
  • Familiarize yourself with all phases of equipment and materials relating to functions and conferences.
  • Meet with prospective clients to showcase and sell hotel facilities.
  • Ensure that banquet service personnel have properly made all necessary arrangements and preparations with the kitchen, housekeeping, engineering, and other departments regarding function arrangements.
  • Check all accounts and refer discrepancies to the Conference and Banqueting Operations Supervisor.
  • Familiarize yourself with all government laws pertaining to banquets, exhibitions, and outside catering to assist any prospect or booked clients and ensure that clients adhere strictly to these regulations.
What We Offer
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Free and delicious meal breaks on duty.
  • Complimentary stays in the UK and Northern Ireland.
  • Friends and Family discounts.
  • 50% food discounts in our restaurants.
  • Pension Scheme.
  • Health Insurance.
  • Eye Test Vouchers.
  • Cycle-to-work scheme.
  • Staff Uniforms Provided.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.