Researcher (Sbc Events)

4 months ago

Fulham, United Kingdom Sport Betting Community Ltd Full time

**Job Title**:
Researcher (SBC Events)

**Line manager’s job**:
Head of Digital Design and Research (SBC Events)

**Division**

SBC Events

**Team**

None

**Department**:
Design

**Core hours**:
Mon to Fri 9am-6pm, but must be flexible around events in global markets

Per Hybrid Working Policy (2 days per week in the office)

**Compensation**:
Up to £45,000 plus bonus of up to 10%

**Based**:
London

**Business travel**:
To main SBC events in Europe, and potentially Americas

**ABOUT SBC**

**SBC** connects people and facilitates business between companies from the sports betting, gaming and payment industries through its global events, media and advisory business.

SBC is part of the **Sport Global Group** of companies. Headquartered in London, the group has 130 employees across Europe, the US and Latin America. With ambitious expansion plans, SBC is a high growth and innovative company focused on customer commitment and quality.

**SBC EVENTS** are known throughout the betting & gaming industries as the most high level and quality led regional events, with flagship events such as **SBC Summit (Lisbon),** **SBC Summit North America, SBC Summit Latinoamérica,** **SBC Summit Rio, SBC Summit CIS **and the **Canadian Gaming Summit**. SBC also organises highly targeted and niche industry networking events, such as the** CasinoBeats Summit **in Malta, **Betting on Sports Europe** at Stamford Bridge in London**, **the **SBC Awards **(Europe, Latam and the US), **Sports Betting Hall of Fame**, **London Baby**, **Vegas Baby**, and **Malta Baby.**

and the SBC Leaders Magazine.

**SBC LEADERS** is an invitation-only membership of the industry’s most influential operators formed with a goal to bring the industry’s best together in order to share ideas, collaborate on major issues, push innovation, and elevate the overall image of our industry through the promotion of its achievements.

**AFFILIATE LEADERS** is connecting Affiliates and Digital Marketers across the world to share ideas, push innovation and drive change.

**SBC ADVISORY PARTNERS** are the Global Strategy & Regulation Specialists that advise on a broad range of projects across the international iGaming, sports betting, and sports business industries. We have an unrivaled network of local contacts and regional market access that we leverage to bring you the best possible access and information you need to advance your business.

**ABOUT THE OPPORTUNITY**

Reporting to Head of Digital Design and Research as part of the 12 person design team, this is a new role to enable the company’s successful growth in understanding the needs, behaviours, and preferences of our target audiences. We recognise the need for a researcher to help us enhance our physical events and digital products.

Until now our approach to research has been relatively ad hoc and informal, relying primarily on insights gathered from secondary sources, anecdotal evidence, and sporadic user feedback

This role would suit someone with the ambition to establish dedicated research capability within a company and with the communication and stakeholder management skills to work effectively across a number of departments, including design, development and product management.

**KEY RESPONSIBILITIES**

As a Researcher, you will play a pivotal role in shaping the user experience across our digital products and physical events.

The role requires extensive collaboration with various departments including:

- Design Team (UX/UI Design): Work with designers to ensure user insights inform all stages of the design process, from initial concepts to final prototypes. Conduct usability testing and gather feedback to iterate on designs, ensuring they meet user needs and preferences.
- Product Team: Partner with the product manager to align research activities with product development goals. Provide data-driven insights that guide feature prioritisation and product roadmaps. Ensure that user needs are at the forefront of product strategy.
- Development Team: Collaborate with developers to translate research findings into actionable design and development requirements. Help validate the technical feasibility of user-centric solutions and ensure smooth implementation of user feedback into the product.
- Event Team: Conduct research at physical events to understand user interactions and gather in-person feedback. Use this information to improve event design and enhance overall user engagement with our brand in real-world settings.
- Marketing Team (Website and App Analytics): Work with the Marketing Web Manager to analyse website and app usage data. Use analytics to uncover user behaviour patterns and identify areas for improvement. Combine these insights with qualitative research to form a holistic view of user experience.

Research and Analysis:

- Plan and conduct user research using a variety of qualitative and quantitative methods, including interviews, surveys, usability testing, and analytics an

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