Strategic Partnership Executive

20 hours ago

Clerkenwell, United Kingdom Crystal Facilities Management Ltd Full time
About the Company

At Crystal Facilities Management Ltd, we are committed to delivering exceptional client service and building long-lasting relationships with our valued clients. We strive to be the leading provider of facilities management services, known for our professionalism, expertise, and commitment to excellence.

We are currently seeking a Strategic Partnership Executive to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional results and building strong relationships with our clients.

Key Responsibilities:

  • Develop and maintain strong, long-term relationships with key clients
  • Conduct regular client meetings to assess, clarify, and validate requirements
  • Lead solution development initiatives for identified areas of improvement
  • Proactively resolve client challenges, ensuring smooth communication and timely solutions
  • Oversee the profitability of all projects, including daily cleaning, deep cleaning, and specialized services
  • Prepare and submit detailed monthly project performance reports with insightful analysis and recommendations
  • Develop yearly budgets and ensure monthly budgets and management reports are prepared and presented on time
  • Monitor cashflow and ensure positive financial outcomes, reinvesting in service quality enhancements
  • Collaborate with operations teams to ensure timely delivery of high-quality services that meet and exceed client expectations
  • Conduct regular site visits to provide support, motivate teams, and strengthen customer relationships
  • Identify training needs within the operations team and drive training programs to develop skills, enhance performance, and ensure compliance with standards
  • Champion health & safety by conducting regular equipment checks, maintaining certifications, and adhering to best practices
  • Work alongside senior management to contribute to strategic account planning, setting performance objectives, and aligning departmental targets
  • Collaborate with the bid team, offering insights from site visits to support accurate costing and pricing for new proposals
  • Prepare and secure approval for commercial proposals and quotations, presenting them professionally to key clients
  • Partner with internal finance, HR, and customer support teams to resolve issues impacting service delivery, staff management, or financial performance
  • Leverage data to analyze account performance, ensuring KPIs and strategic milestones are achieved
  • Produce detailed performance reports for senior management to drive informed decision-making and strategy formulation
  • Use insights to identify growth opportunities, improve processes, and ensure customer retention
  • Serve as the voice of the customer, ensuring their needs are communicated internally and met efficiently
  • Deliver clear, concise, and impactful communication to clients, operations teams, and senior management
  • Build rapport and trust through professional interactions, fostering strong, long-term relationships with key stakeholders

Requirements:

  • Exceptional communication skills, both verbal and written
  • Strong analytical and problem-solving abilities
  • High emotional intelligence, with outstanding interpersonal skills
  • Proactive, results-oriented mindset
  • Ability to thrive in a fast-paced, competitive environment
  • Strong organizational skills with a focus on planning, prioritization, and time management
  • Must have: full driving license and fluent English

Salary Package

We offer a competitive salary package of £38,500 - £42,000 per annum, depending on experience, plus excellent benefits, including a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive training program.

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