High-End Skincare Advisor
15 hours ago
About Our Brand
We are a leading luxury skincare brand dedicated to providing high-quality products and exceptional customer service. Our brand is built on the principle that the beauty of our skin is influenced by our emotional state, and we offer proven-effective solutions to address dull, tired, or tense skin conditions leading to premature aging signs.
Main Responsibilities:
- Sales
- To proactively sell products and provide exceptional service to customers.
- To meet or exceed sales targets set by your line manager.
- To proactively cross-sell across product categories, increasing average sale value (ASV) and unit sale.
- To accurately complete attendance sheets each month.
- To prepare and organize counter activities with the store and Counter Manager.
- To book Beauty Room events.
- To complete sickness forms in a timely manner.
- To leverage emotional intelligence through storytelling, educating clients about our heritage and values.
- To identify client intentions and maximize sales opportunities through brand knowledge and sales techniques.
- To achieve sales targets, ASV, and unit sale targets.
- To be knowledgeable about all products and propose personalized recommendations to clients.
- To confidently explain product benefits and overcome objections.
- To conduct product demonstrations through skincare consultations, makeovers, and protocols.
- To recruit new customers through in-store promotions.
- To understand and address client needs.
- To develop personal relationships with clients and foster loyalty.
- To ensure customer data capture following GDPR guidelines.
- To educate clients about products and the brand.
- General
- To monitor stock levels and report any issues to the Counter Manager.
- To participate in merchandise management and adhere to corporate guidelines.
- To perform operational and administrative tasks assigned by management.
- To represent the brand at all times.
- To comply with Company procedures and policies outlined in the employee handbook.
- To build relationships with store management and adhere to store policies and procedures.
Estimated Salary: £25,000 - £30,000 per annum
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