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Ambulance Operations Coordinator

2 months ago

Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a PTS Non-Emergency Ambulance Controller. As a key member of our logistics team, you will be responsible for scheduling patient transport requests to ambulance resources, ensuring timely and efficient delivery of care to our patients.

Key Responsibilities

  • Work with our computerized scheduling system to allocate resources and prioritize patient transport requests
  • Communicate effectively with patients, ambulance crews, and other stakeholders to ensure seamless service delivery
  • Monitor and report on key performance indicators to ensure high-quality patient care
  • Collaborate with the team to identify areas for improvement and implement process changes

About Us

Yorkshire Ambulance Service NHS Trust is a leading provider of emergency and healthcare services in the region. We are committed to delivering high-quality patient care and strive to be an employer of choice. Our team is passionate about making a difference in the lives of our patients and communities.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and collaborative work environment
  • Flexible working arrangements, including part-time hours and job shares

Requirements

  • Experience of working in a patient/customer-focused environment
  • Understanding of performance standards and customer care
  • Excellent interpersonal and communication skills
  • Ability to work to high standards of quality and meet deadlines