Ambulance Operations Coordinator

3 weeks ago


Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a PTS Non-Emergency Ambulance Controller. In this role, you will be responsible for scheduling patient transport requests to ambulance resources, working with a computerized scheduling system to ensure efficient and effective delivery of services.

Main Responsibilities

  • Assist with the delivery of contractual Key Performance Indicators (KPIs)
  • Work with the aid of a computerized scheduling system to schedule patient transport requests
  • Communicate effectively with patients, staff, and other stakeholders

About Us

Yorkshire Ambulance Service NHS Trust is a leading provider of emergency and healthcare services in the region. We employ over 7,100 staff and have a strong commitment to providing high-quality patient care. As a member of our team, you will have access to a range of benefits, including flexible working arrangements, 27 days annual leave, and opportunities for career progression.

Requirements

  • Experience of working in a patient/customer-focused environment
  • Understanding of performance standards and customer care
  • Excellent interpersonal and communication skills


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