Ambulance Operations Coordinator
3 weeks ago
About the Role
We are seeking a highly motivated and organized individual to join our team as a PTS Non-Emergency Ambulance Controller. In this role, you will be responsible for scheduling patient transport requests to ambulance resources, working with a computerized scheduling system to ensure efficient and effective delivery of services.
Main Responsibilities
- Assist with the delivery of contractual Key Performance Indicators (KPIs)
- Work with the aid of a computerized scheduling system to schedule patient transport requests
- Communicate effectively with patients, staff, and other stakeholders
About Us
Yorkshire Ambulance Service NHS Trust is a leading provider of emergency and healthcare services in the region. We employ over 7,100 staff and have a strong commitment to providing high-quality patient care. As a member of our team, you will have access to a range of benefits, including flexible working arrangements, 27 days annual leave, and opportunities for career progression.
Requirements
- Experience of working in a patient/customer-focused environment
- Understanding of performance standards and customer care
- Excellent interpersonal and communication skills
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