Program Management Specialist
5 days ago
We are seeking an experienced Program Management Specialist to lead our incident response program globally. This role will work closely with technical and non-technical teams across Anthropic to build strong foundations and processes around how we respond to novel issues.
- Owning key areas of the incident program to enable its continued growth
- Being an on-call incident commander, and first point of escalation, during incidents of varying levels of severity
- Ensuring our internal and external communications during incidents meet our commitments to safety and transparency
- Working with teams across Anthropic to manage policies and procedures that drive our incident response program
- Sponsoring a culture of blameless learning from incidents, supporting incident reviews and identifying critical remediations
This is a high-growth environment where you will have the opportunity to develop a deep understanding of our technical teams and what we are building.
Key Requirements- At least 3 years of experience working as an incident manager in a technology company
- Comfortable participating in regular on-call responsibilities as part of a small team
- Demonstrated ability to troubleshoot complex issues
- Knack for identifying and implementing efficient processes and policies
- Excellent project management, analytical, and problem-solving skills
- Strong communication skills especially when working with technical stakeholders
- Ability to thrive in fast-paced, high-volume, ambiguous environments
- Prior experience in Technical Program Management or similar technical role
The salary range for this position is expected to be between $190,000 - $230,000 per annum, based on experience. We also offer a comprehensive benefits package including health insurance, retirement savings, and paid time off.
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