Senior Night Operations Coordinator

5 days ago


London, Greater London, United Kingdom Dorsett Hospitality International Full time
Job Description:

Night Manager

Dorsett City London is the perfect hotel choice for both business and leisure travellers that offers stylish and contemporary accommodation for discerning guests to enjoy, relax, party and refresh. This 14-storey hotel with 267 rooms including suites boasts modern architecture and design; alongside two restaurants, a 24-hour gym, 4 meeting rooms, and a destination rooftop terrace bar with a panoramic view of London's most iconic skyline.

Key Responsibilities:

  1. Deliver Exceptional Guest Experience: Consider guest experience and satisfaction in everything you and the team do to deliver an outstanding experience, taking your time to understand, engage, and recognize our guests.
  2. Ensure Professional Guest Interactions: Ensure guests are met professionally while maintaining standards of reception operations at all times.
  3. Night Reception and Concierge Duties: Perform reception and concierge duties after the day shift has finished.
  4. Accurate Night Audit and Reports: Ensure the successful and precise completion of the night audit and all requested reports.
  5. Financial and Operations Reports: Prepare all financial and operations reports as stated in procedures with a detailed eye and extreme accuracy.
  6. Assist with Hotel Operations: Assist with all hotel operations including other departments whenever required.
  7. Team Management and Morale: Manage and monitor activities of the team working at night, ensuring adherence to the standards of excellence and company procedures. Maintain high morale and productivity of the team, as well as good cooperation and communication between departments.
  8. Shift Planning and Manpower Management: Manage all manpower during shifts to maximize efficiency and ensure all duties are completed timely.
  9. Compliance and Procedures: Ensure compliance with all Dorsett financial, privacy, data security, and health & safety procedures.

Requirements:

  1. Knowledge of Opera PMS Systems
  2. Experience in a Similar Environment
  3. Eager to Learn
  4. Flexible with Working Shift Pattern Requirements


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