Night Operations Manager
3 weeks ago
Job Summary
Hyatt Regency London Blackfriars is seeking a Night Manager to oversee all hotel operations during the night shift. The successful candidate will be responsible for ensuring guest satisfaction and safety, managing the night shift in the department, and coordinating Front Office activities with other departments.
Key Responsibilities
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Check accommodation, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high-quality service-oriented environment at all times.
- Act as manager on duty for the hotel dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Be able to perform the full night audit.
- Show Initiative, Problem Solving, Staff Training, Team Leading.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Rooms Manager
About Hyatt Regency London Blackfriars
Hyatt Regency London Blackfriars is a five-star hotel located directly outside Blackfriars station, a few minutes away from Bank and is a short stroll from St. Paul's Cathedral, the Tate Modern and South Bank. The hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants and 1 signature bar.
At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.
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