Chef de Rang

4 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time
Description du Poste

Le chef de rang est un professionnel exemplaire qui incarne l'état d'esprit de la marque Accor Hotels. Il contribue à la satisfaction de la clientèle en offrant un service de haute qualité. Responsable d'un secteur du restaurant, il assure l'organisation, la coordination, le service et l'accueil auprès des clients.

Compétences et Responsabilités
  • Technique Métier et Relation Client : garant de la satisfaction des clients, accueil chaleureux et personnalisé, service attentionné et adapté, suivi des remarques du client, établissement de bonnes relations avec la clientèle.
  • Participation et Coordination du Service : organisation et contrôle du travail de ses commis de rang, vérification de la mise en place du point de vente et des arrières, adaptation de son organisation et de son rythme de travail en fonction de l'affluence et du type de client.
  • Commercial/Vente : force de proposition, conseil du client sur les différentes prestations, développement du chiffre d'affaires de son point de vente grâce aux techniques de vente additionnelle.
  • Gestion : implication dans l'atteinte des objectifs de son service, respect des procédures en matière de facturation et d'encaissement.
Avantages
  • 13ème mois (après 3 mois d'ancienneté)
  • Avantages nourriture de 8.30 EUR
  • Majoration heures de nuit
  • Participation et Intéressement
  • Mutuelle/ Prévoyance
  • Parking collaborateur ou Remboursement du titre de transport à hauteur de 50%
  • Comité d'entreprise
  • Mise à disposition d'un uniforme et pressing pris en charge
  • Carte Heartist (à validation de période d'essai)
  • Nuit découverte pour 2 personnes (à la validation de la période d'essai)

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