Transport Operations Manager

7 days ago

Farnborough Green, United Kingdom The Sofa Delivery Company Full time

About the Role:

The Transport Team Leader will be responsible for the day-to-day operation of the driving teams, ensuring all customer needs are met in an efficient, safe, and compliant manner.

They will lead by example, provide direct management of the driving teams, and support the onsite Management Team.

Key Responsibilities:

  • Support the overall CDC operation, with accountability for all customer deliveries
  • Work in partnership with the warehouse operations team to ensure efficient inbound of supplier deliveries and outbound delivery customer orders
  • Ensure consistently high standards of customer service are delivered by your team at all times, in line with the DFS customer promise and operational excellence
  • Ensure customer expectations are met through efficient operations and people practices, including managing absence, holidays, banked days, and overtime
  • Ensure daily vehicle debriefs take place at the start and end of the shift, taking responsibility for the team's Personal Digital Assistant (PDA) use, monitoring, and improving On Time / In Full (OTIF) delivery stats, and ensuring customer NPS feedback is reviewed and shared with the team
  • Support the Transport Manager with accident management and property damage investigating and reporting
  • Accountable for optimal utilisation of transport fleet for store to customer, e.g., optimising load volumes per store

Requirements:

  • Transport CPC qualified or committed to working towards this qualification (to qualify within agreed period post appointment)
  • IOSH Health & Safety qualification preferable
  • Excellent customer service skills
  • Operational management, planning, and scheduling skills
  • Professional conduct at all times
  • Smart and presentable appearance at all times
  • Proven experience of people management
  • Experience of encouraging great performance and managing poor performance as required

About The Sofa Delivery Company:

We know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy.

We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability status. Everyone is welcome.

We're an equal opportunities employer. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging.

We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups.

Across the Group, we want to create an environment where everyone feels at home.

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