Store Operations Manager

2 months ago


Blackburn, Blackburn with Darwen, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional customer service are maintained.
  • Review store performance data to identify areas for improvement and implement changes to drive business growth.
  • Develop and maintain a positive and inclusive team culture that encourages collaboration and open communication.
  • Work closely with the Store Manager to develop and implement strategies to drive sales growth and improve customer satisfaction.

About You

  • You will be passionate about delivering exceptional customer experiences and have a strong focus on customer satisfaction.
  • You will have excellent leadership skills and be able to motivate and inspire your team to achieve their best.
  • You will be commercially aware and able to analyze data to identify areas for improvement.
  • You will be a strong communicator and able to build effective relationships with colleagues and customers.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow your career.
  • A collaborative and supportive team environment.
  • The opportunity to work for a leading retailer with a strong brand and reputation.


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