Store Operations Manager
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.
Key Responsibilities
- Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
- Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional customer service are maintained.
- Review store performance data to identify areas for improvement and implement changes to drive business growth.
- Develop and maintain a positive and inclusive team culture that encourages collaboration and open communication.
- Work closely with the Store Manager to develop and implement strategies to drive sales growth and improve customer satisfaction.
About You
- You will be passionate about delivering exceptional customer experiences and have a strong focus on customer satisfaction.
- You will have excellent leadership skills and be able to motivate and inspire your team to achieve their best.
- You will be commercially aware and able to analyze data to identify areas for improvement.
- You will be a strong communicator and able to build effective relationships with colleagues and customers.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities to help you grow your career.
- A collaborative and supportive team environment.
- The opportunity to work for a leading retailer with a strong brand and reputation.
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