AV Infrastructure Specialist

1 month ago

York, York City, United Kingdom Henderson Scott Full time
Job Overview

Henderson Scott is seeking a highly skilled AV Infrastructure Engineer to join our busy Infrastructure Team.

This exciting opportunity involves working on a range of activities across various infrastructure and security disciplines, delivering BAU support to all of our IT Infrastructure.

As a key member of the Infrastructure team, you will be responsible for resolving complex tickets across all hardware and software platforms, managing 3rd party vendors, and documenting fixes.

Key Responsibilities:

  • Resolve complex tickets across all hardware and software platforms.
  • Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
  • Document fixes and build a Knowledge Base to share between colleagues.
  • Proactive monitoring and maintenance of infrastructure estate using RMM platforms.
  • Ensure build baselines are tested for reliability, functionality, and security.
  • Consult on hardware solutions and provide guidance on hardware standards.
  • Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications, and asset management.
  • Provide support and mentoring to colleagues across the IT Service.

Requirements:

  • From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
  • 2+ years of Technical Support experience - Ideally in an MSP environment.
  • O365, Teams, Exchange online, PowerShell experience.
  • Strong VMware and Hyper-V knowledge.
  • Detailed and proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities.
  • Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches, and Firewalls.
  • Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF).
  • Detailed and working knowledge of Microsoft Server operating systems, Active Directory, and components.
  • Understanding of ITSM toolsets (Freshservice being desirable).

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