AV Infrastructure Specialist

1 month ago

York, York City, United Kingdom ZipRecruiter Full time
Job Description

We are seeking a highly skilled AV Infrastructure Engineer to join our busy Infrastructure Team. As a key member of our team, you will be responsible for delivering BAU support to all of our IT Infrastructure.

Working as part of the Infrastructure team, you will support sites all over the UK, resolving complex tickets across all hardware & software platforms (3rd line level). You will also manage 3rd party vendors to drive fault resolution and change on software/hardware issues.

Key Responsibilities:

  • Resolving complex technical issues across all hardware & software platforms.
  • Managing 3rd party vendors to drive fault resolution and change on software/hardware issues.
  • Documenting fixes and building a Knowledge Base to share between colleagues.
  • Proactive monitoring and maintenance of infrastructure estate, using RMM platforms.
  • Ensuring that build baselines are tested for reliability, functionality, and security.
  • Consulting on hardware solutions and providing guidance on hardware standards.
  • Ensuring ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management.
  • Providing support and mentoring to colleagues across the IT Service.

Requirements:

  • From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
  • 2+ years of Technical Support experience - Ideally in an MSP environment.
  • O365, Teams, Exchange online, PowerShell experience.
  • Strong VMware and Hyper-V knowledge.
  • Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
  • Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls.
  • Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
  • Understanding of ITSM toolsets (Freshservice being desirable).

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