Duty Manager

2 weeks ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time
Job Title: Duty Manager

We are seeking a highly skilled Duty Manager to join our team at Chace People. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery across all aspects of our luxury lifestyle and wellness retreat.

Key Responsibilities:Finance and Governance
  • Manage financial procedures for procurement, stock, and resource management to optimize revenue and reduce costs.
  • Collaborate with department heads to drive revenue growth and improve operational efficiency.
  • Prepare monthly performance reports with actionable recommendations to inform business decisions.
Duty Manager
  • Ensure site safety and service quality by addressing guest issues promptly and effectively.
  • Lead emergency procedures and overnight shifts as scheduled, demonstrating exceptional leadership skills.
  • Implement and maintain Health and Safety policies to ensure a safe working environment for team members and guests.
F&B
  • Implement Health and Safety policies for team and guest safety, ensuring compliance with regulatory requirements.
  • Support F&B service standards and drive sales through effective marketing and promotional strategies.
  • Lead vineyard activities and wine tastings, showcasing our luxury offerings to guests.
Guest Relations
  • Maintain guest relations facilities and CRM system to ensure optimal service delivery.
  • Act as the main point of contact for guest issues and feedback, providing exceptional customer service.
  • Conduct site tours and manage guest resources, ensuring a seamless guest experience.
Requirements:
  • Take responsibility for Health and Safety policies, ensuring compliance and best practices.
  • Uphold quality control standards, fostering a warm and welcoming environment for guests and team members.
  • Be available for weekend, evening, and night shifts, demonstrating flexibility and adaptability.
  • Work independently and as part of a team, demonstrating respect and enthusiasm for the role.

We are excited to receive applications from dedicated professionals who share our passion for delivering exceptional guest experiences in a luxury setting. If you are driven to excel in a fast-paced environment and thrive on building strong relationships, we want to hear from you.


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