Head of Housekeeping Operations

3 hours ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kanso Facilities Management Ltd Full time
Job Title: Head Housekeeper

Location: Newcastle, NE1

Wages: £14.32 per hour

Job Title: Head Housekeeper

Department: Housekeeping

Responsible to: Business Manager/ Operations Manager

Main Scope and Purpose:

To lead the Housekeeping team, control and administration of the Housekeeping department, including the bedrooms, public areas, and all ancillary service areas.

To lead and manage the Housekeeping department so that it performs efficiently and effectively.

To ensure that the company's Housekeeping practices and standards are adhered to.

To review, evaluate, plan, and take action so that the department achieves its targets.

To provide both the internal and external customers with a service in line with Brand Standards and contractual agreements.

Duties and Responsibilities:
  1. To monitor and supervise the effective bedroom cleaning processes, including servicing, maintenance, ensuring sufficient room stock/amenities are available to meet business demands, through management and communication with current contracted suppliers.
  2. To oversee all checks and controls regarding the standards of cleaning for bedrooms, function rooms, public, and ancillary areas.
  3. To control the ordering, receipt, and storage of stock levels and the cost of cleaning materials and sundry items.
  4. Organise the issue of staff uniforms and protective clothing. Liaise with suppliers and report any deficiency of service/quality.
  5. To monitor and control all costs and expenses within budgets and margins. Check on and control wastage. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety.
  6. To plan and organise special periodic cleaning projects (E.g. carpet cleaning, curtains, steam cleaning, mattress turning, etc).
  7. To complete the required administrative functions (E.g. timesheets) and assist with the annual budget preparation or support Exec team as required.
  8. To maintain staffing levels within agreed budget targets, controlling wage costs, overtime, holiday schedules, and work rotas.
  9. To ensure effective security of keys and property for the company, Guests, and colleagues. To challenge and report any person acting suspiciously.
  10. To ensure that the correct administration, receipt, and control of lost property according to the Brand Standard. To oversee the disposal of property in the appropriate manner after the statutory holding time.
  11. To encourage safe working procedures and carry out risk assessments. Work safely conforming to all statutory and Company Health and Safety regulations, especially fire, manual handling, chemical usage and storage, DDA, disposal of waste materials, and the reporting of accidents. Ensure that all defective equipment and hazards are reported to the appropriate departments.
Staff Management:
  1. To be involved with the recruitment of all staff within your housekeeping department. Where appropriate, to involve the Executive team or HR.
  2. To ensure that every member of the Housekeeping department receives the required training to fulfil all legislative and company requirements and to develop the skills and capability required in their job and that all training is recorded.
  3. To actively encourage and manage the development of the staff through appraisal, review, 1:1 meetings in order to deliver the business objectives.
  4. To ensure that there are the appropriate professional standards of behaviour in the department.
  5. To ensure that the staff members in the department are kept informed of the department/Hotel/Company targets and performance.
  6. To promote team work within the department and with other departments.
  7. To actively engage in your own personal development and to benefit the business by improving your personal skills.
  8. To ensure that all complaints concerning the Housekeeping Department are dealt with immediately and are captured in a spreadsheet and shared with the team to ensure they are not repeated. To write and constantly review action plans for areas for improvement within the Housekeeping Department.
  9. To be an ambassador for the Hotel when dealing with any Guest Complaints and take full responsibility for the absolute resolution of all incidents.
  10. To be aware of all in-house sales policies and hotel facilities.
  11. To ensure that all staff members are fully conversant with all Brand Standards and best practice in every task and ensure that all staff members are adhering to these.
  12. To be fully conversant with all Audits and Inspections carried out in the department and to work to achieve and exceed the laid down standards at all times. This includes but is not limited to QA, SALT, and Health and Safety audits.
Occasional Duties:
  1. To assist other departments during emergencies or as deemed necessary by the General Manager. Carry out other duties/tasks outside normal routine but within overall scope of the job.
Health and Safety:
  1. To be aware of, and comply with, safe working practices as laid down under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards at your workplace and being conversant with all required checks within your area of responsibility and ensure that they are up to date at all times.
  2. To ensure that all staff wear appropriate protective clothing provided by or recommended by the company.
  3. To report any defects in the building, plant, or equipment according to the Hotel procedures.
  4. To ensure any accidents to staff, guests, or visitors are reported in accordance with the correct procedures.
  5. To ensure all staff are trained in the statutory Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.
Training:
  1. To assist in the training and development of all your colleagues.
  2. To attend and arrange all training courses as and when required.
  3. To ensure accurate training records are maintained throughout the Department.
Communication:
  1. To attend department meetings and ensure any projects are effectively communicated with the client.
  2. To liaise with other departments to ensure good communication and to offer any support as and when required.
  3. To work harmoniously and professionally with the client, co-workers, and managers.
  4. To build a strong work ethic with all of your team and motivate staff ensuring job satisfaction is paramount.

This job description is intended to illustrate the main duties and responsibilities of the job of Contract Manager. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.

Kanso Facilities Management Ltd

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