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Housekeeping Team Lead
2 months ago
Join Kanso Facilities Management Ltd as a key member of our Housekeeping team, responsible for leading and managing the department to deliver exceptional service and maintain high standards of cleanliness and organization.
Key Responsibilities:- Lead the Housekeeping team to ensure efficient and effective operations, including monitoring and supervising bedroom cleaning processes, controlling stock levels, and managing staff uniforms and protective clothing.
- Oversee all checks and controls regarding cleaning standards, including public and ancillary areas, and ensure compliance with Brand Standards and best practices.
- Control costs and expenses within budgets and margins, monitor wastage, and encourage energy-saving initiatives without compromising service or safety.
- Plan and organize special periodic cleaning projects, complete administrative functions, and assist with annual budget preparation.
- Ensure effective security of keys and property, challenge suspicious behavior, and report incidents according to procedures.
- Develop and maintain a positive work environment, promote teamwork, and engage in personal development to benefit the business.
- Address guest complaints promptly, capture incidents in a spreadsheet, and share with the team to prevent repetition.
- Be an ambassador for the hotel, aware of in-house sales policies, and hotel facilities, and ensure all staff members are conversant with Brand Standards and best practices.
- Participate in audits and inspections, working to achieve and exceed laid-down standards, including QA, SALT, and Health and Safety audits.
- Strong leadership and management skills, with experience in leading a team and managing budgets.
- Excellent communication and interpersonal skills, with the ability to work harmoniously with clients, colleagues, and managers.
- Ability to work independently and as part of a team, with a strong work ethic and commitment to job satisfaction.
- Knowledge of Health and Safety regulations, with the ability to identify and report hazards, and ensure staff are trained in statutory Fire, Health and Safety training.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A dynamic and supportive work environment.
- The chance to work with a reputable and established company in the facilities management industry.
