Operations Assistant
4 weeks ago
We are seeking a dedicated and enthusiastic individual to join our Operations Team as an Operations Assistant.
As a successful candidate, you will work closely with our Operations Co-ordinator, providing an essential and professional support service to the business.
Actons Solicitors is focused on delivering an exceptional experience to colleagues and clients, and you will have a key role to play in helping us achieve this.
On a day-to-day basis, you will support the Operations Co-ordinator with tasks such as answering incoming phone calls, welcoming visitors, and managing client meeting spaces.
You will also provide support to the wider team, which includes our Director & Chief Operations Officer, IT Manager, Marketing & BD Business Partner, and Operations Co-ordinator.
Key aspects of the role include:
Front of House- Answering all calls to our main phone number and transferring to colleagues with a high standard of client care and confidentiality.
- Welcoming visitors to our meeting rooms and informing the meeting host of their arrival.
- Ensuring our meeting rooms are tidy, stocked with refreshments, and welcoming for visitors and colleagues.
- Archiving closed files, Deeds, and Wills, and delivering these to colleagues, maintaining accurate records.
- Ordering and delivering stationery and other office supplies.
- Making travel arrangements as required.
- Providing general admin support within the team and wider business.
- Assisting with regular fire alarm checks.
- Regular health and safety tasks such as emergency lighting tests.
- Opening, sorting, and delivering incoming post and deliveries.
- Collecting, sorting, and franking outgoing post and deliveries.
Skills, experience, and competencies required:
- Experience of working in a busy office environment, ideally in the professional services sector.
- Excellent, professional communication and customer care skills.
- Excellent attention to detail and organisational skills.
- A pro-active, supportive, and reliable team member.
- The ability to build good relationships with colleagues at all levels.
- A flexible approach to managing a varied workload and changing environments.
- Able to identify priorities and resolve clashes of time-critical tasks in discussion with appropriate others.
- Good understanding of and experience of Microsoft 365 (Word, Excel, and Outlook) and, ideally, Practice Management Software (although training will be provided).
We offer a competitive remuneration package and a full-time role based in the office. If you have any queries regarding this role, please email Matt Coleman, Director & Chief Operations Officer.
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