Financial Services Specialists
4 weeks ago
About the Role
We are seeking highly skilled Customer Support Professionals to join our Financial Health and Support Team at Rockford Investment Group Ltd.
Key Responsibilities
- Handle a high volume of inbound calls with customers facing financial difficulty, completing income and expenditure forms, and creating appropriate arrears solutions.
- Work towards high productivity and quality standards set by the project.
- Offer specialised support for vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health.
- Educate and advise customers on their financial options and solutions.
Requirements
- A minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.
- High volume inbound call centre experience.
- Evidence of working with vulnerable customers and knowledge of the TEXAS or other vulnerability models is desired.
What We Offer
- A competitive rate of pay.
- A traditional day rate equivalent of £150 (with a rate increase scheduled for February 2025) and via PAYE.
- A fast-paced, dynamic work environment.
- Opportunities for progression and development within a growing team.
Working Hours
Full-time, Monday to Friday, 8am to 8pm, and one Saturday in three, with two late shifts per week.
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