Financial Services Specialists

4 weeks ago


London, Greater London, United Kingdom Rockford Investment Group Ltd Full time

About the Role

We are seeking highly skilled Customer Support Professionals to join our Financial Health and Support Team at Rockford Investment Group Ltd.

Key Responsibilities

  • Handle a high volume of inbound calls with customers facing financial difficulty, completing income and expenditure forms, and creating appropriate arrears solutions.
  • Work towards high productivity and quality standards set by the project.
  • Offer specialised support for vulnerable customers, using the TEXAS framework to identify effectively and support them with their financial health.
  • Educate and advise customers on their financial options and solutions.

Requirements

  • A minimum of 3 months consecutive experience in collections, working in Financial Services, or 6 months consecutive experience in Utilities.
  • High volume inbound call centre experience.
  • Evidence of working with vulnerable customers and knowledge of the TEXAS or other vulnerability models is desired.

What We Offer

  • A competitive rate of pay.
  • A traditional day rate equivalent of £150 (with a rate increase scheduled for February 2025) and via PAYE.
  • A fast-paced, dynamic work environment.
  • Opportunities for progression and development within a growing team.

Working Hours

Full-time, Monday to Friday, 8am to 8pm, and one Saturday in three, with two late shifts per week.



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