Professional Collections Specialist

1 day ago


Holt End, United Kingdom Pertemps Redditch Commercial Full time

Pertemps Redditch Commercial is a successful business that offers excellent support and training programs to ensure success in this position. Our professional offices feature free parking, and due to continued growth, we are seeking ambitious candidates looking for a long-term career.

We are looking for someone with a strong background in customer service or collections who is confident and assertive on the phone. The ideal candidate should have a professional demeanor and be able to navigate complex situations effectively.

Collections Specialist Key Responsibilities
  1. Contact debtors via phone, email, and letters to recover debt as quickly as possible
  2. Develop effective questioning and negotiation techniques to achieve objectives
  3. Utilize credit information obtained from both debtor and client to formulate an effective collections strategy
  4. Establish 'Can't Pay / Won't Pay' situations and develop effective collection strategies
  5. Remain compliant with industry regulations at all times
  6. Provide high levels of customer service to all customers
  7. Update the database with high accuracy
Requirements:
  1. Previous customer service experience required
  2. Debt recovery or collections experience preferred
  3. Confidence and strength on the phone while remaining friendly and personable
  4. Strong negotiation skills, perhaps an ex-sales person who wants to find solutions for customers


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